SINGER Terms Of Use

Welcome to Singer (Malaysia) Sdn Bhd (Registration No. 198301002635 (97871-K) AJL930004)’s website www.singer.com.my (the "Site"). By accessing the Site you agree to the following Terms of Use applicable to Singer (Malaysia) Sdn Bhd and its subsidiary, Berjaya Credit Sdn Bhd (Registration No. 199101019800 (230111-X) (both hereinafter referred to as “SINGER”). These Terms of Use are effective as of 21 November, 2024.
If you disagree with these Terms of Use, you should refrain from using this website. SINGER retains the right to modify, add, or remove parts of these Terms of Use at any time. Such changes will become effective upon being posted on the Site without additional notice. Please check these Terms of Use regularly for updates. By continuing to use the Site after changes have been posted, you indicate your acceptance of those changes.

If you have any suggestions or comments, please feel free to email us at [email protected] / [email protected]. 

1. USING THE WEBSITE

When you access the Site, you are acknowledging that you've read and agreed to the terms explained below. If you do not agree with these terms, please leave the site and avoid placing any orders. These terms of use form a legal agreement between us, describing the conditions for using our website and the services we provide, including product sales and the modes of payments. You must read, agree with, and accept all the terms and conditions outlined in this agreement and our Privacy Policy. This agreement encompasses the terms provided below and those referred to elsewhere in this agreement. We strongly advise you to also review any other information on other pages or sites mentioned in this agreement, as they might contain additional terms applicable to you.This site is provided by SINGER "as is". SINGER does not make any explicit or implied representations or warranties about the site's operation or the information, content, materials, or products it contains. To the extent allowed by law, SINGER disclaims all warranties, including but not limited to, implied warranties of operations and fitness for a particular purpose. This disclaimer also covers any merchandise offered on this site. By using the SINGER website, you acknowledge that your use is at your own risk. This disclaimer does not affect any product warranty offered by the manufacturer or SINGER. This disclaimer is an integral part of this agreement.
While both we and the participating merchant(s) aim to provide accurate product descriptions, neither of us guarantees that the description is entirely accurate, up-to-date, or free from errors.All orders are subject to SINGER's discretion to accept. Each accepted order constitutes a separate contract. SINGER reserves the right to decline any order received from or through the Platform.
Any claims arising from breach of warranty or representation, or any right to damages, whether express or implied, will be void if not pursued within a certain timeframe from the delivery date.
We shall not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, and intangible losses, resulting from any breach of SINGER's implied or express product warranties.

2. USER SUBMISSION

Anything you submit or provide to us on the Site, such as questions, reviews, comments, or suggestions (referred to as "Submissions"), becomes our exclusive property and are not returnable to you. By posting comments or reviews on the Site, you agree to let us use the name you submit in connection with your review, comment, or other content. Please use a valid email address and/or mobile phone number and refrain from pretending to be someone else when making Submissions. We may, but are not obliged to, remove or edit Submissions.

3. ORDER ACCEPTANCE AND PRICING

We shall accept your order and complete the contract when we deliver the ordered Products unless we inform you otherwise.

Non-acceptance of an order could be due to:

• Product unavailability
• Inability to authorize payment
• Pricing or product description errors

Risk of damage or loss of the Product passes to you upon delivery, or if you fail to take delivery, when we offer it. Property rights pass to you only after full payment is received.

4. BACK ORDERS

If a product in your order is out of stock, we shall inform you via email and/or phone. You can choose to cancel or change your order. If you decide to wait, please note that delivery times might be longer.

5. PRODUCT CHANGES

We might change products and prices at any time without notice. Information about products on the Site could be outdated, and we're not obliged to update it.

6. OUT OF STOCK ITEMS

Scenario 1: 
An ordered product goes out of stock after your payment confirmation. We shall ship available products first and out-of-stock products later.

Scenario 2: 
A product is already out of stock when you order. We shall ship products when the out-of-stock item becomes available.

7. ORDER CANCELLATION

You can cancel orders within twenty-four (24) hours ("Cooling Off Period") after confirmation and before shipment. We shall refund the payment minus credit card transaction fees. After this period, orders are irrevocable.

If you cancel within twenty-four (24) hours, we'll deduct a minimum fee plus transaction fees from your payment. Shipped orders cannot be cancelled, and returning products would not result in payment refunds.

8. TRADEMARKS AND COPYRIGHTS

All intellectual property rights in the Site, content, design, and software remain our property. The entire Site content is protected by copyright laws and conventions.

9. ABUSE

We can limit or terminate service, remove content, and take technical/legal action if users violate our policies. Report issues via [email protected] / [email protected] or you may lodge the report via our Contact Us/Enquiry section of the Site.

10. CHANGES TO TERMS OF USE

Check our Terms of Use for updates, as we can change them anytime. (1) Invalid terms will be replaced by valid terms; (2) Our failure to enforce terms does not waive our rights.

11. PRODUCT DELIVERIES

Product delivery depends on availability. While we aim to meet delivery timeframes, delays are possible. Timeframes are not essential, and we are not liable for delays.

12. PAYMENT

You can pay using prescribed methods. Actual payment is charged when we accept your order. We are not liable for payment method issues. We may modify payment methods without notice. Refunds' timing varies between payment providers.